Sign InCakeagram may modify these terms and conditions from time to time in order to comply with changing legislation and to provide the highest level of service and protection to our customers. Please check these terms for any changes before you order.
In order to become a customer with Cakeagram, you must:
- be aged 18 or older
- provide a home delivery address / not a P.O Box
- provide a current delivery address that is located within one of our delivery areas
You will be advised if your delivery address falls outside one of our delivery areas. We will try our hardest to ensure that we can arrange something for you so please contact us.
When creating an account with Cakeagram you will need to provide all relevant details, including a contact person, delivery address and contact phone number. You are solely responsible for maintaining the confidentiality of your log in details, and as such, are responsible for who might use them to access your account.
You must tell us immediately if you believe some person has accessed your account without your authority. In such circumstances, you will need to log in to your account and change your password. You may update or edit your account at any time through our website or by contacting our customer service team.
You may not have more than one active account, and your account is non-transferable. You may be refused an account or orders at the sole discretion of Cakeagram. Cakeagram may at its sole discretion terminate your account or services at any time or refuse access to our website at our discretion.
Viewing your Account: Once you have registered and logged in, you can view all your past orders online. This makes re-ordering quick and easy.
Unfortunately no person under the age of 18 years may purchase Goods.
We may contact you
By signing to become a customer of Cakeagram or otherwise using the Service you agree that Cakeagram may contact you (including by email, SMS, telephone or such other means) in relation to:
- the delivery service, your account, any products, or your order
- any marketing or promotion which we conduct, special products or VIP specials being offered, Cakeagram newsletters or publications
We will not sell or give your information to any third party, or otherwise provide your details to another company without your consent. To limit our marketing or promotional contact with you, please phone or email our customer service team.
Got a question about delivery or pickup?
Go to our Delivery information page for details.
Changing Your Order
We require a minimum of 1 business days’ notice for any changes to, or cancellation of your order. You are able to change or cancel an order without charge or penalty at any time prior to 48 hours before delivery. No changes or cancellations will be accepted after these cut off times.
PRODUCT QUALITY ISSUES / PROBLEMS
Quality Issues, REFUNDS & RETURN POLICY
At Cakeagram we pride ourselves on the quality of our produce and offer a 100% satisfaction guarantee to customers. If for any reason you have: received an incorrect item, your whole order has not been delivered, incorrect item/s were delivered or you have received something that you are not 100% satisfied with, we will ensure that the product will be replaced. However you must notify Cakeagram via email within 24 hours of the delivery being made and return the product that you are not happy with.
You can contact us by email to hello@cakeagram.com.au advising that you would like to return goods. If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider a refund.
Please include:
- What product was at issue
- When you purchased to product
- Full details of the defect or other reason for return
Cakeagram prides itself on customer service and will rectify any matter you are unsatisfied with where possible and within reason. Please note that we are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. We do not exchange or refund for change of mind, individual taste preference or incorrect products ordered. In the instance that a product is faulty, Cakeagram will replace the product at no additional cost.
We cannot take responsibility for items left out for long periods, as the customer is responsible for ensuring the product reaches refrigeration as soon as possible after delivery. Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the driver. If your delivery has not arrived within the estimated timeframe, please contact us via email to hello@cakeagram.com.au
Product Availability
Whilst we make every effort to ensure availability of all products in our range, unfortunately we cannot guarantee that goods advertised on our website will be available. Although we will do our utmost to ensure that your order is fulfilled, if a purchase of an unavailable item is made, you will be offered the choice of a full refund, or to choose another product.
Changes to Pricing
From time to time we may need to alter the price of products on our website. This may result in the prices of the individual products being slightly different from the notified price if you have placed a standing or recurring order. You will be notified of any changes in price and will have the option to cancel or amend your order.
Handling of Cakes
At Cakeagram we pride ourselves on the quality of our products. Unfortunately once we despatch our cakes, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes. These factors are beyond our control or responsibility. Handling instructions must be followed in order to avoid compromising the quality, freshness and design. To assist in the care of your cake we have provided information on transporting, storage and cutting of our products. Unfortunately, with all the possible variables, it is not feasible for Cakeagram to guarantee the cake quality in every case once it has left our premises.
Variations from pictured items
As cakes are a handmade product, some variation to pictures on the website make occur. Cake designs may also be improved over time, therefore the product received may vary from the image on the site. Variations in colour may occur due to variations of colour perception between computer monitors, or the lighting or conditions that the original photo was taken in. Where items are provided on cakes such as handmade sugar paste items, they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace these items.
Special & Seasonal Products
Cakeagram may offer special or seasonal products. This can include hampers, retail packs, seasonal lines and special offers. From time to time, we may also offer special promotions or customer incentives which provide you with a discounted pricing. These promotions are subject to their own terms and conditions, and will quite often sell out on a particular day due to heavy demands. Any special offers, discounts and other promotional events are sent to our VIPs. You can subscribe to the VIP list on our website.
GENERAL RESTRICTIONS
You must not:
- use the website for activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes
- use the website in any way, or transmit to or via the website any material, which interferes with other users or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using the website
- make fraudulent or speculative enquiries, purchases, reviews or requests
- use another person’s details without their permission or impersonate another person
- tamper with or hinder the operation of the website
- use any mechanism or technique to obtain the details of another customer
- knowingly transmit any virus, defect or similar disabling or malicious device to the website
- modify, adapt, translate or reverse engineer any portion of the website
- remove or alter any copyright, trademark or other proprietary rights notices contained in or on the website
- create accounts by automated means
- use the website to violate the security of any computer or other network or engage in illegal conduct
- use the website other than in accordance with these terms, or
- enable or permit another person to commit any of the above acts
Intellectual Property Rights
Cakeagram owns and is licensed to use all of the Intellectual Property rights on the website, including software, design, text, graphics, layout, content, and materials. We claim copyright on all of the designs and the compilation of all content on our website. You must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way, communicate to the public or use for commercial purposes, any material on our website without our prior written consent. This website contains registered trademarks and other trademarks which are protected by law. You must not use any mark, logo or trademark appearing on the website, or our name, any pictures or graphics or the names of our products without our prior written consent.
Disclaimer
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.
You are advised that content may include technical inaccuracies or typographical errors. We will rectify these immediately should you bring them to our attention and would be most grateful to you. Please confirm any pertinent facts or any further specific details with our sales team, who will be pleased to confirm any particulars.
Cakeagram will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this website or arising from supply issues or our service to you or the purchase of our products at any time. In any event, including the event that any obligation on our part is implied into these conditions by law, then our liability is limited to the value of the goods that you have purchased.
We give no warranty and make no representation, express or implied, as to:
- the adequacy or appropriateness of the products for your purpose
- any implied warranty or condition as to suitability of the products for a purpose other than that for which the products are commonly used;
- whether our website will be compatible with your equipment, software or network connection
Cakeagram will endeavour to ensure that any site linked to or from the pages of www.cakeagram.com.au will be of suitable content, but is not responsible for the content of these external sites.
Cakeagram are not liable for any breach of our obligations resulting from causes beyond our reasonable control.
