Placing an order: Orders can only be placed through our website for delivery. Any orders placed at our Retail Outlet will be pick up only. When you place an order, you agree to purchase the particular products from us for the price (including any applicable charges and taxes) stated at the time you place the order, except as advised. You will be asked to confirm your order and account details each time you place an order. Public Holidays: Please note that we are closed on Sundays and all Victorian public holidays.

DELIVERY INSTRUCTIONS & RECEIVING YOUR ORDER

We will deliver to metro Melbourne, but do not deliver to interstate or to international locations. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. If you are unsure whether we provide delivery to your area, please email us hello@cakeagram.com.au .  The minimum amount of lead time required for retail orders is 2pm one business day prior to delivery. All deliveries are made between 7am to 5pm Monday to Saturday. Please note at this point in time we do not deliver on Sundays or on public holidays.

COST OF DELIVERY

Cakeagram cakes incur a delivery fee of $15-$25. Can’t get delivery to your suburb? Email us via hello@cakeagram.com.au – Please note that deliveries outside of the Vic Metro area may incur a higher delivery fee.

CHANGING YOUR ORDER

We require a minimum of 1 business days’ notice for any changes to, or cancellation of your order. You are able to change or cancel an order without charge or penalty at any time prior to 48 hours before delivery. No changes or cancellations will be accepted after these cut off times.

RECEIVING YOUR PRODUCTS

Your recipient will receive the products to the delivery address you provide. If necessary, Cakeagram may contact you shortly before delivery to arrange a suitable delivery time and delivery location (where reasonable) at your address. Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. Our drivers cannot deliver past your front door or reception area. If you order products to be delivered at an office or business location, you authorise any person at the location to receive the order on your behalf. If you order products from a home address, you authorise any person at the location to receive the goods on your behalf.

At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgement will be obtained by Cakeagram from your representative.

You own and are responsible for all products once they have been delivered to you. It is your responsibility to be home to receive the goods if you have declared to do so. You will be liable for re-delivery fees should our driver be unable to deliver to you. Please make sure that you check all products carefully against your invoice (available on our website) and take careful notice of storage instructions, ingredient lists, allergens and any best before or use by dates.

INABILITY TO DELIVER

If you are not able to receive your order, having indicated that you wish to do so, or are not contactable, or for reasons beyond our control we cannot deliver to your address (i.e. security entry issues) you will be liable for a re-delivery fee. We will try our best to contact you to avoid this situation, however, the responsibility lies with you to be available for delivery.